Learn How to Contact PCH Customer Service
Have you received a notice that you've won a giveaway from PCH, and would like to verify that it's real? Do you feel like you get too much mail or too many emails from Publishers Clearing House, and want to make them stop? Are you trying to help an elderly relative get off PCH's mailing lists? Here's how you can get in touch with PCH to make changes to your account or to get the answers to your questions by telephone, live chat, social media, and more.
What's the Best Time to Contact PCH?
Publishers Clearing House has their headquarters on the East Coast. If you'd like to get a quick response by email, telephone, or live chat, contact them Mondays through Fridays between 8:30 am and 8:30 pm Eastern Time. Note that they are closed on holidays.
|Get Information about PCH Sweepstakes Scams:||1-800-392-4190|
|Order Status, Sweepstakes Concerns, and Billing Questions:||1-800-459-4724|
|Technical Issues with the PCH Website:||1-800-476-4724|
|Pay for an Order by Telephone:||1-800-566-4724|
|Request Your PCH Account Number or Customer ID Number||1-800-566-4724|
Contacting PCH about Sweepstakes Scams:
Publishers Clearing House's name is often misused for sweepstakes scams. If you've received a win notice and aren't sure whether it's legitimate or a scam, PCH has set up a phone number that you can call to check: 1-800-392-4190. (If that number doesn't work for you, check the PCH Customer Service website for the latest contact information).
PCH can give you the definitive answer about whether you are a legitimate winner or not.
For a quick answer even when PCH's hotline is closed, you can also check out our article on how to recognize PCH scams.
If you prefer not to telephone PCH, you can send questions about Publishers Clearing House scams by emailing firstname.lastname@example.org.
If you receive a scam email, you can forward it to PCH quickly and easily using this contact method and help them take action against the scammer. PCH also asks you to fill out a Fraud/Scam Incidence Report to help them track current scams.
How to Unsubscribe from PCH Mails or Emails:
If you want to unsubscribe from PCH's emails, use the link at the bottom of any email that you have received from them. If that doesn't work, if you don't have an email handy or if you want to unsubscribe from their snail mail lists visit PCH's "Ask Us" contact form, select the "Account Updates" option, then choose the "Remove from Mail/Email" option.
On that form, you can select whether you want to unsubscribe from emails, physical mail, or both. Note that it can take up to 10 days to be unsubscribed from email lists and six to eight weeks to stop receiving PCH mail altogether since mailings are usually scheduled in advance.
Want to Change Your Contact Information?
If your contact information has changed and you want to continue to receive opportunities to enter sweepstakes and other special offers from PCH, use their "Ask Us" contact form, select the "Account Updates" option, then pick the "Change of Information" option.
Note that it can take six to eight weeks to update your name, address, or other contact information.
Want to Talk to a PCH Representative Now?
PCH offers a live chat option, which lets you connect to a customer service representative during business hours. Voice a complaint, get immediate answers to your questions, and more.
Contacting PCH about Product Purchases or Returns:
If you have ordered a product from Publishers Clearing House and want to return it, see this page for complete directions: How do I return my Publishers Clearing House merchandise order?
Remember that making a purchase is NEVER required to enter a PCH giveaway and that purchases will in no way affect your chances of winning, so there's no reason to buy anything you don't want.
Other Questions for PCH?
If you have any other questions for Publishers Clearing House, visit the PCH.com Customer Service Website.
You can find answers to many common questions, directions for how to subscribe to receive offers, answers to questions about PCH Games, help with technical issues, and many other useful tips.
Publishers Clearing House on Social Media:
If you'd like to get the latest news about giveaways, prize awards, winning tips, and more, you can follow PCH on social media. You can follow along with the Prize Patrol as they surprise their big winners, get warnings about current scams, and much more. Here are some of PCH's social media accounts to check out:Fake Facebook page scams were such a problem for PCH that they shut down individual social media accounts for their Prize Patrol members. PCH never sends friend requests and they don't notify big winners over social media.
How to Mail PCH Headquarters:
If you'd prefer to contact PCH by mail, use the following address:
Publishers Clearing House
101 Winners Circle
Port Washington, NY 11050