Target Bucks the Trend With a New Super Lenient Return Policy
Target Backs Its Brands With an Extended Return Policy
Retailers are constantly looking for ways to beat the competition, which is something that Target managed to do when it announced its new liberal return policy at a time when the retail industry is tightening its belt on returns.
In 2015, Target unveiled a new policy allowing customers to return Target-owned and exclusive merchandise for up to a year from the date of purchase. The general return policies of two of Target's main competitors, Walmart and Amazon, are 90 days and 30 days, respectively.
Why the Change in Policy?
The decision to extend returns to a year was two-fold. First, Target has always tried to present itself as a big-box store that provides boutique-style customer service. However, its policies were more typical of discount department stores.
Second, it was time for Target to take a hard look at what the competition was doing and how it could compete while maintaining its customer service goals. Knowing that some of its direct competition had more appealing return policies, Target decided it was time to change. With the updated policy, Target competes directly with Costco Wholesale, which has a "no limit" policy on returns for everything but electronics, which have a 90-day return window.
How Target's Return Policy Works
While a one-year return policy sounds impressive, there are a significant amount of exceptions to be aware of. Most importantly, the policy applies solely to Target-owned and exclusive brand items, with a few exceptions. Also, not all Target merchandise qualifies for the one-year return policy, so shoppers need to read the policy carefully to make sure it applies to their purchase.
Target Owned and Exclusive Brand Items
The problem with the policy is that there are hundreds of items sold under Target's 41 "owned and exclusive brands." Most shoppers will not know with certainty if the merchandise that they want to return falls under the policy umbrella. Also, Target regularly adds new brands to the list.
Popular Target Brands
Some of the most popular Target brands include Archer Farms; AVA & VIV; Boots & Barkley; C9 Champion; Fieldcrest, Hand Made Modern; Hearth & Hand with Magnolia; Room Essentials; Simply Balanced; Sonia Kashuk; Threshold; up & up; Wine Cube and Xhilaration.
Shoppers can also check the "Brand" web page on the Target website or contact customer service with questions.
Gift Registry Items Fall Under the One-Year Policy
Target extended the return period for all Gift Registry items from 90 days to one year. The start date is the date of the event that is listed on the registry when the customer completes the registry form. Shoppers can return most new, unopened items at any Target store using a gift receipt or their Gifts Purchased List, which can be printed in the store or accessed online.
Target's General Return Policy
The policies on the remaining merchandise at Target did not undergo any noticeable changes. Most items that are unopened (and in new condition) can be returned within 90 days for a refund or exchange. Refunds are only offered if the merchandise is accompanied by a receipt. Without it, customers can only exchange the merchandise for an exact exchange or the current selling price.
Exceptions to the 90-Day Policy
Below is a partial list of exceptions to the 90-day return policy. For all questions regarding Target's return policy, visit the FAQ page at Target.com.
- Electronics and entertainment items are limited to a 30-day return window. Shoppers will receive a refund or exchange. Drones must be returned within 14 days for a refund or exchange.
- Music, movies, video games, and software items that have been opened cannot be returned but may be exchanged for the same title and the same or different gaming platform.
- Open airbeds cannot be returned but may be exchanged for a similar item.
- Open or defective collectibles (e.g., sports cards, special edition Barbie dolls, porcelain dolls, action figures, and die-cast cars) cannot be returned.
- All items purchased with a carrier contract at a Target store must be returned or exchanged within 14 days and may be subject to early termination fees per carrier contract. Contract items and carrier plans must be sold and returned by a Target Mobile rep. Target Mobile rep hours vary by store.
- Holiday items and limited-time-only collections may have modified return policies.
- Purchases made at Optical, Pharmacy, Starbucks and Target Mobile must be returned or exchanged at these areas.
- Target Mobile Gift Cards and Target eGiftCards cannot be returned or redeemed for cash or credit except where the law requires the store to accept them.
- Digital music downloads cannot be returned or refunded.
- Gasoline-powered items such as lawnmowers can only be returned to a Target store and must be completely emptied of hazardous substances such as gasoline or oil at the time of return.
The Return Policy When You Pay With REDcard
When customers pay for merchandise using the REDcard, they will receive an extra 30 days to return nearly all items. This does not include returns on mobile purchases, items with a fixed return date, or products specified as non-returnable.
The Bottom Line
Target's updated return policy sends a message to customers that the company stands behind its brands. The confusion of not knowing which brands are owned by Target can be confusing but shoppers always have the option of asking an employee.